SalesVu unifies retail, food & beverage, eCommerce, and event-driven concessions on a single back office. Native lookup into Tessitura and Spektrix means members are recognized — and rewarded — everywhere they spend, from the lobby bar to the online shop. Trusted by Bass Performance Hall, Country Music Hall of Fame, Chicago Lyric Opera, Columbus Performing Arts, Folger Shakespeare Library, and more.
Mixed-use operations — retail, F&B, events, and memberships under one roof — demand a single back office. Here is what SalesVu delivers, drawn directly from how our arts and culture clients use the platform every day.
Run the gift shop, cafe, restaurant, concessions, and online store from one platform — one catalog, one inventory, one report.
A single cloud portal lets IT monitor every terminal, kiosk, and KDS across every venue — central versioning, configuration, and settings.
POS, QR-code ordering, self-order kiosks, and pre-ordering for intermission — engineered for peak crowds and lean front-of-house.
Look up patrons by membership number, name, phone, email, or membership card right from the POS — with no double entry.
Member discounts, donor benefits, and loyalty rewards apply automatically in-store and online once the patron is identified.
A consolidated record of every patron's spend across the gift shop, cafe, bar, and eCommerce — available to staff at the counter and to marketing for personalization.
Tier-aware pricing and access — from donor-only pre-sales to season-long beverage credits — all configurable per event.
Patrons pre-order drinks and snacks from their seat via QR code; orders are printed and prepped before intermission begins.
Real-time sales by location, category, product, and event — with scheduled reports delivered to inboxes, no portal hunt required.
Museums, attractions, and performing arts organizations on Tessitura get a complete picture of their patrons' spending — and an easy way to fulfill membership perks at every counter.
Add order-ahead, gift shop, and snack-bar sales as net-new revenue streams alongside ticketing.
Tickets and season packages in Tessitura, retail and F&B and concessions in SalesVu — one patron, one history.
A 360-degree view of patron spending lets you curate offers that bring them back.
Reduce costs and save valuable staff time across every aspect of venue operations.
Reward members by applying Spektrix discounts directly at the SalesVu counter POS — no comp codes or manager overrides.
Boost sales and shrink the bar queue by letting attendees order drinks from their seat with a QR code.
Consolidate operations and reward members with valet parking discounts powered by SalesVu + Spektrix.
Offer select merchandise for sale on a shop page embedded in your website, with member pricing applied automatically.
Get to know your customers across every revenue stream. SalesVu's POS app looks up members and member tags from Spektrix to apply the right discount at the right counter — and writes the transaction back so spend stays consolidated.
From the SalesVu platform overview: “We are now working on AI co-pilots that consolidate financial data, provide insights, and automate workflows.” The co-pilots are trained and fine-tuned on each establishment's own data and workflows, on top of the proprietary structured data SalesVu already captures across F&B, retail, eCommerce, appointment-based services, subscriptions and memberships, equipment and space rental, and classes and activities.
For arts and culture organizations, here is how each planned capability maps onto the way your venue actually runs. Availability varies — please confirm the current roadmap with your SalesVu specialist before relying on any specific capability.
Planned scope, per the SalesVu platform overview — mapped to arts & culture use cases:
A single rollup of ticketing-adjacent revenue (gift shop, cafe, concessions, bars, eCommerce) across every venue and counter.
Surfacing gift-shop items, concessions menus, and event packages that perform well together.
Member-only pricing, intermission specials, donor benefits — tuned to actual behavior.
Per-show projections for concessions and gift-shop staffing.
Identify margin-eroding items in the cafe, bar, and merchandise mix.
Compare suppliers for the gift shop, F&B, and concessions catalog.
Anomaly detection across bars, concessions, and gift-shop tills.
Tighten ushering, bar, and gift-shop schedules to actual show patterns.
Use the consolidated Tessitura/Spektrix + SalesVu purchase history to send the right offer to the right member.
Planned automations, per the SalesVu platform overview — mapped to arts & culture use cases:
For gift-shop merchandise, F&B, and concessions inventory.
Read supplier invoices automatically and reconcile against POs and receivings.
Streamline paperless iPad counts already used at Bass Performance Hall, Folger Shakespeare Library, and Phipps Conservatory.
For ushers, bartenders, baristas, and gift-shop staff — aligned to the show calendar.
Donor and member offers built from the unified purchase record.
Streamline payable and receivable workflows for the back office.
The operational capabilities described elsewhere on this page — POS, kiosks, QR ordering, eCommerce, Tessitura and Spektrix integrations, inventory and PO management, membership lookup, automated discount application, reporting — are deployed today at the venues named in the case studies above.
The AI co-pilot capabilities in this section are part of SalesVu's active roadmap as described in the SalesVu platform overview. For any specific AI capability you need to depend on, please confirm current availability with a SalesVu specialist before signing.
Every case below is a real deployment. Terminal counts and the operator quotes are drawn from the SalesVu Platform Overview & Case Studies dossier.
A 2,042-seat performing arts venue. SalesVu POS, customer-display, and kitchen-display screens at the bars and concessions. Full inventory management with paperless iPad counts. QR-code ordering for in-aisle gift-shop rentals. Streamlined parking payments on mobile POS.
“We can put a bar almost anywhere now, which was not the case with our previous POS system.”
A museum and event venue running SalesVu POS, self-order kiosks, KDS, and online ordering across 14 concessions, cafeterias, and restaurants. Time-based dynamic catalog, category-routed kitchen tickets, and secure permissions per role.
After a 10-vendor RFP, the team chose SalesVu as a one-stop-shop — the model that made the most sense for a mixed-use venue.
SalesVu POS at the bars and concessions in 7 venues. CRM integration puts purchase history on the customer profile; member discounts apply automatically after member ID, email, or barcode is attached to the order.
Scheduled reports delivered to inboxes — no portal hunt required.
A 3,276-seat opera house running SalesVu at bars, concessions, and the Graham Room restaurant. Ingredient-level inventory at the shot and glass-of-wine level. Member lookup by email, phone, or member ID. Consolidated run-of-show invoices that members pay by email or stored card.
Each station functions independently — no central network bottleneck.
A 500-seat two-theater venue using SalesVu for advance online ordering: orders for each show print 30 minutes before curtain. Member lookup by scanning the membership barcode at the customer display. Donor loyalty: each donor gets a season-long spending allowance applied automatically by the POS.
Home of the world's largest collection of printed works of William Shakespeare. SalesVu POS at the gift shop plus eCommerce. Pop-up event devices for traveling sales. Shared inventory across the physical shop, pop-ups, and online.
“Our e-commerce, pop-up stores, and physical store share the same inventory source, which makes our operation more efficient.”
SalesVu POS at the gift shop with eCommerce. Cafe location in flight. Tessitura gift-certificate redemption directly at the POS.
“The ability to redeem Tessitura gift certificates in our POS was a game-changer for us.”
A Columbus, Ohio conservatory running SalesVu at the gift shop, cafes, and events. Per-event inventory allocation calculates usage automatically from POS sales. Real-time sales by location, category, and event.
The largest museum in Manitoba, Canada. SalesVu POS at the retail counter and concession; eCommerce for the gift shop with correct destination-based tax.
SalesVu POS at 2 gift-shop retail counters and 2 bars. CRM integration with purchase history per customer; membership-driven automatic discounts.
Cinema, Roller City, Soft Play, Humphrey's Cafe and Bar — plus concessions at Welwyn Roman Baths and Mill Green museums. Kitchen routing by item, split-payment flexibility, role-based permissions.
“What once required three clicks on our old system now takes just a single swipe to the left.”
“It was so abundantly clear that SalesVu was the best solution for BSO. The call to decide the winner of the RFP was the fastest call of my life.”
SalesVu adapts to how your venue is shaped — not the other way around.
Admissions kiosks, member-priced gift shops, cafe service, and donor recognition — on one system.
Bars, concessions, in-seat QR pre-ordering for intermission, gift shops, and member benefits at every counter.
Merchandise, fees, and cafe sales — coordinated across branches and academic buildings, as deployed at Orange County Library System's 17 locations.
Mixed-use venues like Campus West (cinema, soft play, cafe) and Franklin Park Conservatory (gift shop, cafes, events).
Match the channel to the moment: counter, seat, lobby, or living-room couch.
Cloud-connected POS terminals for the gift shop, cafe, restaurant, and bars.
Patrons order from their seat or table; orders print in time for intermission.
Reduce queue time and free your staff for hospitality work that matters.
Sell merchandise online with member pricing, shared inventory, and destination-based tax.
Category-routed tickets keep stations independent — no central bottleneck.
For pre-show dining, donor lounges, and curated tasting events.
SalesVu plays well with the systems your team already runs — from CRM to accounting to inventory.
Member lookup, gift-certificate redemption, purchase-history sync.
Member and tag lookup, automated discounts, single-source spend history.
Online and desktop accounting integration.
Cross-department accounting collaboration.
Enterprise-level inventory management.
POS and eCommerce payment processing.
Use SalesVu software with Square for processing.
Accept more payment options.
SalesVu's POS app looks up any patron in your Tessitura database by membership number, name, phone, email, or membership card. Discounts, coupons, and loyalty points apply automatically to the purchase, and the transaction is transmitted back to the Tessitura CRM so member purchase history is consolidated across ticketing, retail, F&B, and online. Existing Tessitura gift certificates can be redeemed at the SalesVu POS by scanning the card or entering the certificate manually.
SalesVu's POS looks up members and member tags in Spektrix to automate rewards and discounts at the gift shop, cafe, bar, concessions counter, and online store. Purchase history flows back to Spektrix as a single source of truth. Common use cases: valet parking discounts, member-only concessions pricing, QR-code intermission ordering, and an online shopping portal.
Yes. SalesVu is built to run retail, food & beverage, and event workflows side-by-side on a single back office. Bass Performance Hall runs 102 terminals across bars, gift shop, and valet parking. Country Music Hall of Fame runs 79 terminals across 14 concessions, cafeterias, and restaurants. Columbus Association for the Performing Arts runs 52 terminals across 7 venues.
Attendees scan a QR code and pre-order food and drinks from their seat. Orders for each show are routed to the right station and printed in advance — at Titusville Playhouse, roughly 30 minutes before curtain — so the bar and kitchen are ready before intermission begins.
Per the SalesVu platform overview, SalesVu is now working on AI co-pilots that consolidate financial data, surface insights, and automate workflows on top of the proprietary structured data the platform already captures. Planned automation scope: vendor selection, invoice recognition, stock and inventory counts, hourly shift and task assignment, personalized customer promotions, and AP/AR automation. Planned analytics scope: cross-department KPIs, catalog optimization, pricing and promotions, demand forecasting, COGS, vendor selection, fraud and theft monitoring, and labor cost improvements. Availability varies; confirm current roadmap with a SalesVu specialist before relying on any specific capability.
Yes. Members can be looked up by ID, email, phone, or membership barcode at every counter, and the same recognition works in eCommerce — so member history is consolidated across in-person and online channels. Folger Shakespeare Library, Manitoba Museum, and Big Arts all use this flow.
No. SalesVu runs on standard iPads, receipt printers, kitchen display screens, and kiosks. IT can monitor every terminal remotely from the SalesVu cloud portal — central versioning, configuration, and settings across all locations.
Yes. Onboarding includes data migration and the configuration, setup, and training support you need to get up and running without disruption. Each arts and culture client has a unique operating style; SalesVu's flexibility — and the Customer Success team — are part of the package.
Talk to a specialist who has set up SalesVu at venues like yours. We'll walk through your stack — Tessitura, Spektrix, accounting, payments — and show you exactly how the pieces fit together.