What hardware does the handheld POS run on?
iPhone, iPod touch, or iPad mini paired with a Bluetooth or attached card reader.
Does it sync with my counter POS in real time?
Yes. Handheld and counter POS share the same orders, tables, payments, and reporting in real time.
Can servers take payment at the table?
Yes. Tap-to-pay, EMV chip, and gift card redemption are all native on the handheld.
Does it work for retail floor sales?
Yes. Retail teams use it to bust lines, look up inventory, and complete sales anywhere on the floor.
How do upsell prompts appear?
When the cart is reviewed, the Smart Upselling Agent recommends the single best add-on with a one-tap accept.
Can it run offline?
Yes. Like the counter POS, the handheld continues to operate during network outages and syncs when back online.
What does Seat Numbers on a tableside ticket do?
Assign each item to a specific seat as the server takes the order. Splitting checks at the end of the meal becomes one tap, not a math problem.
What does Fire Items to Kitchen by Category do from the handheld?
Send appetizers cold-side and entrées to the grill from one ticket. Pacing happens automatically while the server walks to the next table.
What does Fire Individual Items to the Kitchen do?
Re-fire a single item (a missing side, a refire) without resending the whole ticket. Saves comp'd food and a trip back to the counter.
What does Change Assigned Employee to an Order do?
Hand a table off mid-shift (a server goes on break, a section changes). Tips and sales attribute correctly to whoever closes the check.
What does Transfer an Order to Other Tables do?
Move a tab when a party changes tables mid-meal. The kitchen view, the host stand and the check all stay in sync without manager override.
What does Tableside Driver's License Scan do?
Verify age and capture the customer profile right at the table when selling alcohol or cannabis. Compliance happens without a runner trip to a manager terminal.
What does the Order Lock feature do tableside?
When the server opens the tab on their handheld, no other terminal can write to it. Two servers can't accidentally collide on the same table during a rush.
